Our training program covers the following topics and is expanding all the time to keep up with our fast-paced industry. Please see the descriptions, the content and schedule can be customized to your organization’s needs.

User Experience Fundamentals: Learn the basics about UX and how research leads to better designs.

Accessibility: Ensuring that customers aren’t prevented from using our experiences is the right thing to do, and is increasingly the subject of regulation.

User Research for Customer Empathy: To design for our audiences we need to understand their wants and needs.

Information Architecture and Navigation Systems: People use websites, apps, and software to find information and to use specific functions. With information architecture and navigation systems we help our users to find what they are looking for.

Design Thinking: Wicked problems defy our typical problem-solving methods. Design methodologies bring creativity, empathy, and iteration to the mix to deliver solutions.

Designing User Experiences: Design is a process. To deliver the best solutions it is important to follow proven methods and iterate.

Customer Journeys and Task Analysis: Much of what a user experiences is not visual, it’s much more about what is the user’s mind while they are going through the process of interacting with your product or service. With customer journeys we identify the touchpoints and influences for our custoemrs.

Prototyping: Innovative solutions require prototypes – lots of them. In this workshop we explore prototype methods and how to use them to deliver solutions that exceed user expectations.

Usability: Customers want websites and products that are attractive, but ultimately they want things that work the way they expect. Creating user-friendly products starts with understanding the best practices for usability and validating solutions.